This is a frequent issue that claims are reprocessed by insurance companies. The process is so inefficient and there is so much room for error. It would be so helpful if the process could be streamlined and changes/edits could be made.

Yes, please!! It is so inefficient and frustrating!

This would save so much time and hassle! Sometimes it is entered and an insurance will make a correction and we have to go back in and recreate session!!!

It's quite frustrating if an insurance or patient payment is posted incorrectly that the entire session has to be recreated, making sure not to re-submit it to insurance, along with reentering everything that was applied to that session. We should have the ability to make adjustments if necessary.

I want to vote for this one 100 times!!!!

Absolutely!
One it is so hard not being able to talk to someone when we need the help and they may call days later
Two corrections should be as easy as just going in and manually entering in corrections - because the system does not always post EOBS correctly and we are constantly fixing errors. So, if the system posted something incorrectly or even a whole batch of eobs incorrectly than it is so time consuming to go back and reenter date of service charges and cut it out and then get the EOBS ( which we also need a way for the actually EOBs to be kept on file so we can look at them and not have to go retrieve them from insurance websites since once posted there is no longer any information) and then repost EOB's . Maybe institute a Manual entry for corrections or re-posting

We receive EOBs for corrected claims that reverse previous payments on a claim and there appears to be no way to enter this electronically - would be great if we could post those negative EOBs manually as well.

Please, Please find some way to make it easier to make corrections on accounts when the original EOB was incorrect and then we receive a new one. Deleting a session, changing the insurance, making a new session, changing the insurance back and then having no trail of all of it is so time consuming and ridiculous for a system such as MCP. I also echo the comments about not recommending MCP to others until the customer service returns to actually being able to talk to someone when you call for help .

PLEASE, a way to make corrections to sessions (i.e. money paid towards a session) so that you don't have to delete the whole session and re- bill via paper bill and re-enter EOB info. manually

I would love to be able to edit payments that have been posted in the client accounts. Sometimes Insurance companies come back and want their money back and it would be nice to be able to edit the payment without having to delete and start all over! Thanks

yes please, this becomes difficult in the current system and causes a lot of extra work and confusion.

I think this would be fantastic. It takes SO much time and leaves a ton of room for errors to have to resubmit paper claims to make corrections because there isn't a way to do this in the system.