Carol
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MCP has been a great program for a number of years, but it seems that catching up to other EHR's is frustratingly slow. I currently provide billing services to nine different providers on three different EHR's, and MCP is the most antiquated.
- the calendar is not fully integrated...having to switch back and forth between Jituzu and MCP for messages from Portal clients, credit card payments processed in Jituzu not showing up in MCP, and the lack/limitations of electronic paperwork (should be able to send electronic intake to clients after scheduling...and get signatures on forms) & obtaining signatures is seriously lacking.
- the inability to simply "park" a payment on an account when a client has a -0- balance, without creating a session...nonsense.
- clients not being able to see forms of payment on statements...ugh. So many phone calls would be unnecessary if they could see check numbers...also, the fact that a large payment is broken up by each date of service...especially when that spans year end...we get so many questions like "where's my $200 payment?" Well, it's there, there, some of it's in last year... A ledger-style format would be better, with the ability to "assign" the payment to line items, but the payment would appear on the date it was actually posted.
- when invoices, statements, HCFA's are generated, it would be FABULOUS if they were editable PDF's...so that a note, change, correction, etc could be affected without having to do it by hand (looks unprofessional) or deleting it and doing it over.
- when entering a payment...if it pays for 24 line items...I would like to be able to just check 24 boxes, and then hit "apply", rather than hitting one, applying it, hitting the next one, applying it, hitting the third one, applying it, etc...clunky.
- should be able to sort/search clients by ANY field in the facesheet. Gender. Zip Code. Birth date. The TAG feature tries to solve this issue...but then you have to enter the information twice. When it's already there, that seems like a waste of time.
- user definable reports.