Jituzu
36 results found
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Reminders come from different phone numbers
Clients complain that reminders come from a different number every time, and they don't always know it's from our agency so they've cancelled by mistake. We need a message as to who it is from or at least consistency in the number it's sent from.
19 votes -
38 votes
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I would like the ability to transfer messages w clients to their electronic files in MCP. I currently have to copy & paste into blank notes
Improving detailed record keeping by providing ability to transfer messages from the inbox to files in MCP.
3 votes -
Would like the option of sending an FYI the day or even an hour before an appointment. No option for this.
No option to send an FYI the day before or even hours before an appointment. One patient told me they would like to have a reminder the morning of their appointment. He has ADHD so he forgets everything.
4 votes -
I would like to include the option of "No show" please.
Right now I have the option of missed appointment (charges apply) and don't have that option of only "no show" besides the "cancel" option. Thanks.
21 votes -
Voicemail
We have been getting a lot of clients saying they are not getting a voicemail for their reminder calls. We have found if the client has a long message before the beep, it does not record. If the person has a very brief message, they get part of the message. Is there a way to have the reminder call start after the beep?
1 vote -
Alphabetize client portal folders
Every time I add a folder to the client portal messaging feature, the folder is added to the bottom of the list. Because I am sorting them by client, it would be nice if we could either arrange them as desired or have them automatically alphabetized.
In addition, I would like to be able to jump to those folders from the account page in MCP.
4 votes -
I would like to be able to invite current clients from the appointment screen to the portal
I would like to be able to invite current clients to the portal from the appointment screen in Jituzu. Currently there isn’t convenient way to invite existing current clients
9 votes -
Text Notification when Appointment is Scheduled in Portal
Would like the option to receive a text notification when a client schedules an appointment through the Client Portal, instead of just an inbox message.
13 votes -
Multiple Reminder Phone Numbers
It would really be helpful to be able to enter two reminder phones per client as we have quite a few two household families and the responsibility for who will bring child can alternate between parents, or even a nanny.
29 votes -
Have group reminder texts choice as a selection under reminders.
This would help that a group text is sent out to all numbers I put in for a reminder. This would need to be a choice allowed or selected but then you can put in the parents (all) and child's numbers. So all who need the reminder get it.
1 vote -
See delivered reminders
Right now, we can see pending outbound reminders. I would also like to see when reminders were sent out and if they were delivered (vs bounced back).
6 votes -
Show time zone in messaging feature
Because you have clients across the country, please either show times in the user's time zone or list the time zone used in the time-stamp.
For example, I have a message from a client that was supposedly written at 4:30-ish this afternoon. Unfortunately, I know for a fact that the message must have come in around 7 pm. Timing is important when it comes to connection issues with the teletherapy program, fees for late cancellations, etc.
5 votes -
MOBILE APP for the calendar reminders and notifications
I would like to add a feature to delete all future appointments in case I have to. Also, before I could check on my mobile app and see if a client had cancelled and it showed in different colors, without having to click on each client. Now it does not always show it that way. Can you please make it back like it was. Thank you.
6 votes -
Larger messaging window!!
When creating a NEW message, the window you type the message in is nice and big.
When responding to an existing thread, you can only see about 2-3 lines of text at a time. The window is not expandable and it becomes VERY FRUSTRATING to write a complete an thoughtful message.
3 votes -
2 votes
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