Jituzu
36 results found
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Please update Jituzu so clients can use attachments with smartphones/ tablets
This is critical. All of my clients use tablets or smartphones and do not have the attachments option in order to upload their insurance info and IDs. This is not new technology and it makes the Jituzu portal almost obsolete. Please please address this problem. It is serious enough that I am having to pay for other software for HIPAA compliant file sharing available for clients using phones/tablets. It's been long enough.
1 vote -
Need ability to set an auto-reply when out of the office
When away from the office for a holiday or vacation we need a way to set an auto-reply letting clients know we are out of the office and what to do if their situation is urgent. Many of my clients use the messaging feature in the portal but not having a way to set an auto-reply is a major downside to this feature when I'm spending time away from work.
1 vote -
personalized reminder
be able to include in the reminder, the zoom room number and link.
2 votes -
It would be fantastic if you had the option to send reminder emails in addition to text and voice reminders
It would be fantastic if you had the option to send reminder emails in addition to text and voice reminders. You could also allow for providers to set up the copy that appears in the email. You could also notify providers that clients and patients need to give permission to use email for appointment reminders. Lastly, the providers could also include the unique meeting link for virtual meetings in the body of the email reminder.
2 votes -
Clients should be able to send and receive attachments with tablets / smartphones
Attachments continue to be a headache because the majority of clients use tablets or smartphones now. They can neither send or receive attachments. I cannot send attachments to my clients and they cannot send me their insurance info and ID pictures. It bogs down the process and makes our practice look unprofessional when we are constantly having to apologize to clients for the problems with the portal.
These are my suggestions:
Clients should be able to send and receive attachments with tablets and smartphones
There could be an option for uploading insurance ID and regular ID pictures or copies when…
1 vote -
Allow sharing of active, live links in the body of inbox messages
I regularly share resources available on the internet with clients. Currently, the links cannot be imbedded in the message such that the client can click on it to access the resource. Instead, they have to copy and paste. This is especially problematic for people who are less tech savvy. It would be very helpful if the active link can be shared in the message.
2 votes -
Need a notice to patients that must create a new message in order to attach documents - can't attach docs in a reply
Inbox - Needs to have notice at top that documents can only be attached in a new message and not replies. However, it would be nice if you could attach a document in a reply too.
2 votes -
Different reminder texts for different locations
If I were to make two different office locations (telehealth and office), I would like to have two different reminder texts. For example, on telehealth days, I would like client reminder text to list the telehealth link. On office days, I would like a different reminder.
1 vote -
Reminder text identified with therapist same or Jituzu name
When clients receive a reminder text, it comes from a bunch of digits without any name associated with it. I would prefer the therapist name be identified as the sender, or at the very least, Jituzu. Clients see the text is from a random number with no name and ignore the confirmation texts.
7 votes -
Email to Patients Letting them know there is a message in their portal waiting for them.
When you send a message to a patient within the portal I would like it if Jituzu would give you the option to send a notification to the patient's email to let them know that they have a message or a document waiting for them in their portal so they don't miss something important so we don't have to take the time to send a separate email to let them know. It would be a time saver. It would be as simple as having a button at the end of the message saying "Send email notification to patient/client when you…
5 votes -
Message to clients on the portal
Would like the capability to add a message to the client portal so that when they log into the portal, the message is the first thing they see or a pop up that they would have to read and then close out of it.
6 votes -
Ability to Resend confirmation text
Allowing the therapist to resend a reminder when there's an exclamation point for unanswered confirmation text.
5 votes -
Email:
I would like to respond to emails and have the option of attaching a document in the response email. I can not attach a document in response to an email or email thread. PLEASE ADD THIS OPTION.
12 votes -
Ability to confirm or cancel while message is still talking.
I have had clients tell me they cancelled but I didn’t receive the message. Tried it out myself and discovered that if you hit the number for cancel before the message has finished talking it didn’t register. Since on most automated calls that I receive at home, you can hit the number any time during the message and it registers, I think people assume that.
3 votes -
Would love a feature that adds an automatic entry to the calendar for each client's BIRTHDAY
Would love a feature that adds an automatic computer driven entry to the calendar for each client's BIRTHDAY so we can see one coming up or that day
4 votes -
Ability to Draft an Email to Save and Send Later
I would like to be able to draft and save an email to a Drafts folder to be sent later. Alternately, the ability to draft the email and schedule it to send at a specific time.
5 votes -
Email receipt verification and ability to revoke an email once sent
I would like the ability to verify whether an email was opened/received and to recall or revoke an email once sent.
2 votes -
Additional setting for "urgent" notifications
Can you add a setting in jituzu in which we choose not to have new client registrations marked as "urgent?" I have grown to ignore the emails that say there is an "urgent" message because it is usually just a new client using the portal for the first time. Because of this, I have actually missed a few truly urgent messages from clients. Thanks!
4 votes -
Allow us to purchase notifications at the practice level.
We have 10 providers, but run the practice as ONE business. I like the idea of text notifications but I need to be able to purchase them at the practice level both because I cannot take advantage of volume pricing and because our counselors don't do this so going in and making 10 purchases instead of one is just extra work.
Alternatively, as a partial fix you could change the pricing for groups that make aggregate purchases of a certain amounts. I am far more likely to blow 40 bucks a month on a feature I can roll out to…
1 vote -
I would like to be able to send multiple reminders to clients.
I would like to be able to send multiple reminders to clients about their appointments and I would like to be able to send different FYI reminders for clients to receive a week before their session.
14 votes
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